Shipping and Returns 

ORDER

Our Site will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please check your order and the information contained therein carefully at each stage of the order process.

After you place an order and pay for the artwork(s), you will receive a receipt for the payment made by you from PayPal and the Company or both. If your payment is made through direct bank transfer, the Company will issue a receipt to you. However, please note that the issuance of a receipt does not mean that your order has been accepted by us. Our acceptance of your order will take place when we send the shipment tracking details for your order to you (the “Tracking Details”). Any order which is paid by you (including any handling and delivery charges) but not accepted by us will be refunded to you as soon as possible.

If we are unable to supply you with the artwork, for example, because the artwork has been withdrawn for sale by its creator, owner or seller, we cannot meet your requested delivery date or because of an error in the price on our Site, we will inform you of this by e-mail or by calling you and we will not process your order. If you have already paid for the artwork(s), we will refund you the full amount including any handling and delivery costs charged as soon as possible.

 

 

DELIVERY OF THE ARTWORKS

The delivery of the artwork is made at the address provided on the site, during the business hours and according to the procedures laid down by the carrier chosen upon ordering. The Buyer must inform him/herself about the procedures and delivery schedules implemented by the delivery services provider. If you order artwork from our Site for delivery outside Singapore and India, your order may be subject to import duties and taxes at your overseas destinations. You will be responsible for the payment of any such import duties and taxes. In respect of delivery of Work(s) outside Singapore and India, you must comply with, and be liable for, all applicable laws and regulations of the country for which the Works are destined.

 

RIGHT OF WITHDRAWAL

We want you to be completely happy with your purchase. If you don't like your artwork, we have 48 hours cooling off period. Within this period, you can return the artwork to us for an exchange or full refund. You must email us within 48 hours of receiving your artwork(s) stating that you wish to return it. Shipping and insurance of the artwork back to us is at your own expense. We must receive the artwork back in the same condition you received it in order to receive a refund or exchange.

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The Alora Art is an online art gallery offering various art pieces that includes paintings, sculptures, custom made portraits, photography, digital art prints.

 © 2020 The Alora Art is a business under Art De Plaza Pte Ltd, a company incorporated in Singapore.

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